Come to our chapter meetings

Several times a year, LASTC holds a dinner meeting for members and guests. Click here for dinner meeting details.

Join us for our lunchtime forums

Have a chance to share your experiences and network with colleages in an informal setting. Three locations: Culver City, Westchester and Torrance.
Click here for Forum Details.

Events of Professional Interest

Task Analysis for Developing Policies & Procedures

Content Users Need and Prefer

Tuesday, April 19, 2011

Join us for an informative evening with STC Fellow Raymond Urgo – guru of policies and procedures and learn the components of user-focused task analysis.

In this presentation filled with anecdotes and examples, Raymond presents the principles and techniques for analyzing business processes and tasks that enable you to design policies and procedures topics and content that are performance- not subject-based. He reveals his tips on applying the task analysis method and its results to demonstrate a business need, build rapport, and manage content development projects effectively.

Raymond Urgo is an internationally recognized expert, educator, leader, author, and speaker in policies and procedures communication. His firm, Urgo & Associates, provides consulting services on the development and management of policies and procedures systems and information in organizations, and it publishes the award-winning e-newsletter The Policies & Procedures Authority.

In 2006, Raymond was named to the honorary rank of Fellow by the Society for Technical Communication.